NHS Elect

• Meet the Team

Who We Are – Meet the Team

NHS Elect Team and Associates’ Biographies NHS Elect consists of a small team of senior managers, all with recent senior operational management experience in the NHS. Short biographies (below) give a flavour of the range of experience and expertise that they bring to NHS Elect.

Caroline Dove, Programme Director Caroline Dove, Programme Director of NHS Elect, joined the NHS as a graduate trainee on the national management training scheme in 1989. Since then she has enjoyed a varied career, working largely in secondary care in both operational and strategic management. Working as a general manager in teaching and district general hospitals, Caroline led the operational development of the UK’s first treatment centre at Central Middlesex Hospital in 1999. Known for her work on modernisation as part of the Central Middlesex team, Caroline then moved to the London Regional Office as Head of Health Services Development for the capital. Here she led a London-wide programme of service improvement, also acting as an advisor to national teams on issues such as booking and clinical services redesign. Caroline has worked at Director-level in several organisations, most recently working as Director of Services at Chelsea and Westminster Hospital, a teaching hospital in west London. Caroline was the Executive Director responsible for performance in the year that Chelsea and Westminster first became a ‘three-star’ Trust. Caroline joined NHS Elect in 2003 and, with the then NHS Elect Chair, Derek Smith, created the organisation in its current form.

Eilis Parker, Director Eilis Parker made the transition from practising physiotherapist to general manager in 1999 after working as the first non-medical clinical director in the history of University College London Hospitals. After successfully completing a job as general manager for Trauma & Orthopaedics, she left the trust in 2001 to join Chelsea & Westminster Hospitals as General Manager for Surgery including A&E. In 2003 she left the trust to join North West London Strategic Health Authority as Patients Choice Lead. She joined NHS Elect in 2004 where she leads our clinical engagement programme. Eilis is currently working on a common pathways development pilot linking clinical best practice, benchmarking, audit, primary care commissioning with the aim of supporting GPs, commissioners and trusts in delivering care pathways that demonstrate high quality and value for money. In 2001 she completed the Masters Degree in Health Management programme at City University, with her dissertation looking at the issues around effective bed management in acute hospitals. Eilis is NHS Elect’s lead on redesigning the national 18 weeks pathways for the Department of Health.

Jim Timpson, Director After a successful sales & marketing career in the IT recruitment industry Jim joined the NHS via the national management training scheme. Over the next ten years he managed an extensive range of hospital functions including capital projects, performance and service redesign as well as running a sequence of clinical services from orthopaedics to A&E. Jim joined NHS Elect with the aim of combining his commercial grounding and NHS experience to develop a programme addressing the commercial deregulation of the NHS and the opportunities provided by the emergence of an Independent Sector in NHS provision. The contestable market programme has evolved over the last two years through a mixture of hands on projects and the development of related legal and commercial seminars. Hands on projects have included being seconded to a major healthcare insurer to work on their bid for the commissioning framework contract, developing market engagement strategies for provider Trusts, setting up the back office systems for a consultant chambers and designing primary care based surgery service models for PCTs. Jim has also designed and commissioned a suite of legal seminars on NHS market deregulation, social enterprise, vires issues and consultant chambers to support NHS Elect members in developing their corporate strategies. In addition to this Jim has supported NHS Elect stakeholders through work as the interim Director of Commissioning at Croydon PCT and project management on the development of the recently published Department of Health Audiology Framework.

Sue Kong, Director Sue Kong joined NHS Elect in April 2005 as their Director, leading on the marketing of NHS Services and assisting the Department of Health with the Gastroenterology 18 weeks commissioning pathways. Sue has developed with the Chartered Institute of Marketing a marketing development programme for NHS staff to meet the market challenges of the new NHS. Prior to joining NHS Elect, Sue was Executive Director for Strategy and Planning at North West London Strategic Health Authority. Sue has an MBA (distinction) specialising in marketing and is a Chartered Marketer. Sue regularly chairs the Health Service Journal annual NHS marketing conference and has advised the Health Service Journal and Veredus Consulting on their market strategy and strategic development. Sue has published in Journal of Management and Marketing in Healthcare and has led overseas study tours for NHS Elect members to see best practice in marketing and operational efficiency.

Elliot Howard-Jones, Director Elliot Howard-Jones has worked in the NHS since 1995, initially as an operational manager at the University College London Hospitals in Orthopaedics and Rheumatology. He held a range of senior operational positions within the Trust, including General Manager for General Surgery, Gastroenterology and Maxillo-facial Surgery. In October 2000, he joined International Hospitals Group (IHG) as a Senior Management Consultant working on a range of healthcare projects nationally and internationally providing support to healthcare providers to ensure that efficient management processes supported quality delivery of health services. In 2002, Elliot left IHG to establish his own Interim Management and Consultancy Company providing senior support to both primary and secondary care organisations. He has provided support as a Director of Commissioning in a number of PCTs, working with them on Payment by Results, demand management programmes and developing the Choice agenda. He has also worked in the acute sector as a Director of Strategy aiding a Trust in their Foundation Trust application, and setting the Trust’s strategic direction. Elliot’s areas of interest are strategic resource utilisation in healthcare projects to ensure that frameworks are set to ensure that NHS initiatives act as drivers for change in the system. Elliot leads the network’s support to PCTs on commissioning and provider services, and is interested in how non-NHS organisations can support the development agenda.

Lyn Hill-Tout, Chair Lyn Hill-Tout joined the NHS in 1974 as a Ward Clerk. Since then she has enjoyed a varied NHS career, working mainly in acute hospitals. Her first general management post was in Gloucestershire Royal Hospital in 1984. She supplemented her practical management experience by undertaking a part time Business Studies degree and then gained a degree in Personnel Management In 1991 Lyn moved to Frenchay Hospital in Bristol and worked initially as General Manager for regional Neurosciences services and then became the General Manager for surgery which included regional Plastics & Burns and Thoracic Surgery. In 1997 she moved to Swindon & Marlborough NHS Trust as Director of Operations. Part of her role was planning the transfer of services to the Great Western Hospital which was part of a new build Private Finance Initiative hospital (PFI). In March 2003 Lyn was appointed as Chief Executive of the Trust. One of her first jobs was to extend the PFI contract and build an NHS Treatment Centre, adjacent to the hospital for the treatment of elective patients, which is when she became associated with NHS Elect.

Associates of NHS Elect
NHS Elect is delighted to work with a group of highly respected, skilled and experienced associates as part of the delivery programme for our members. All have reached the top of their field and have many years of experience working in or with the NHS.

Mr Paul Baskerville Championing improved clinical practice and new models of training Paul Baskerville has been Consultant Vascular Surgeon at Kings College Hospital in London since 1988, after training at Oxford, St Thomas' and St Bartholomew's Hospitals. He is Director of Surgical Practice at King's, having been Clinical Director of Surgery for seven years. He is also Clinical Lead locally for the Department of Health's CITEC programme and Clinical Adviser in General Surgery to the 18 Weeks project nationally. He was recently President of the British Association of Day Surgery, and now sits on the Executive Council of the International Association of Ambulatory Surgery. He is a member of the Vascular Society of Great Britain and Ireland, and of the European Vascular Society. He is an ex-Council Member of the Venous Forum of the Royal Society of Medicine. He has written and talked widely on Vascular Disease and The Care of the Surgical Patient, particularly in regard to Day Care Treatment.

Deborah Hamilton Bringing international public sector know-how Over the past 6 years, Deborah has lived in Tanzania, East Africa and now the Bay Area California, following a career as an HR Director in the NHS. She has carried out a number of assignments for the Department of International Development and other Non-Governmental Organisations in East Africa, and now concentrates on the sharing of good practice between US and UK healthcare providers. Deborah works with NHS Elect to deliver an innovative training and development programme to improve patient experience and planning the US Study Trips.

Amanda Layton Delivering high quality Integrated Care Pathways training and management development Amanda Layton, the Director of Layton Learning, is a clinical manager with over 30 years of extensive NHS experience including leading training and development programmes for senior clinical and managerial staff across London. She is an acknowledged national leader in the development and use of Integrated Care Pathways (ICPs) in the NHS, and has published widely on this subject including a book on developing and implementing ICPs. Amanda regularly coaches senior staff and is licensed to use MBTI, Firo B, the NHS Leadership Qualities Framework 360 feedback tool and is NLP advanced practitioner, which supports her skills as a change agent and her work with leading and developing teams.

Sir Graham Morgan Challenging clinical practice and introducing new ways of working Sir Graham has held the post of Executive Director of Nursing & Quality of The North West London Hospitals NHS Trust since 1995 and during 2005 he became the Trust’s Director of Service Improvement and Strategy. Sir Graham has a long and distinguished history of pioneering service change within the NHS. He led the clinical team that developed the first treatment centre in Europe (the Ambulatory Care and Diagnostic Centre at Central Middlesex). This Centre is recognised as a trail-blazer for the entire elective care reform programme in the UK and Graham’s work on redesigning and extending the roles of nurses and therapists within ACAD was fundamental to its success. He followed this success with a further pioneering development, redesigning emergency care on the Central Middlesex site. A true innovator, Sir Graham is renowned for his ability to challenge existing practice and successfully introduce new ways of working in healthcare. He is a frequent speaker at national and international conferences, and has advised governments on workforce issues in the UK, Europe and Russia. He has published a number of articles and contributed to two books on multi-disciplinary managed care. He was created a Knight Batchelor in 2000 for services to health care.

Dr Colin Reeves CBE Bringing the highest level of public and private sector financial experience Dr Reeves is a self-employed healthcare consultant. He has previously held positions as national Director of Finance & Performance for the NHS in England, Director of Finance for North West Thames Regional Health Authority, and Director of Finance for Paddington and North Kensington District Health Authority. His first degree was in Economics at Cambridge University, followed by an MSc in Finance and a PhD in Monetary Economics from the University College of North Wales. He is a fully qualified accountant and in addition is Honorary Treasurer of the brain injury charity Headway.

Krystyna Ruszkiewicz Introducing innovative workforce and OD solutions Krystyna set up her own specialist HR and OD consultancy in 2004 and works with a number of health care employers, predominantly in the NHS but also in the independent sector and overseas. With 18 years NHS experience, she was an HR Director for over 10 years, most recently at Chelsea and Westminster Hospital NHS Trust, and previously at the Royal Marsden NHS Trust. Recent assignments have included working with the independent sector on the Wave 1 and Wave 2 Diagnostic and Treatment Centres, and various HR/OD assignments for public and private sector clients, such as team assessment and development, career coaching and the development and implementation of new management and organisational arrangements. Her particular expertise is in developing innovative workforce and organisational models which improve the delivery of healthcare.

Stewart Stanley Bringing the best blue chip company and healthcare service marketing experience Since graduating with a special honours degree in physiology from Bristol University Stewart has worked in the healthcare sector. Working in the pharmaceutical industry, his career embraced production, sales, marketing and general management culminating in board appointments with the UK subsidiaries of blue chip global companies. He gained an MBA whilst working for Johnson and Johnson and is a member of the Chartered Institute of Marketing. For the past 10 years he has run a consultancy company working with organisations operating in the healthcare sector. Projects have included training of healthcare providers (NHS and independent) and personnel in supplier organisations. He facilitates an annual programme of workshops on behalf of the medical/healthcare industry sector group within the Chartered Institute of Marketing.

Paul Taylor Delivering easy-to-understand whole system financial advice Paul Taylor is a management consultant who specialises in financial support to the NHS on a wide variety of topics. He is currently working in conjunction with Martin Davies and Paul Elkin, similarly experienced healthcare professionals. He is currently working for the NHS West Midlands establishing the Commissioning Business Support Agency (CBSA) on behalf of all of the 17 PCTs in that health economy. Paul has held a number of senior positions in the NHS before his recent move to the private sector. Amongst these he has been the Director of Finance and Deputy Chief Executive at Worcestershire Acute Hospitals NHS Trust. This Trust includes Kidderminster Hospital and an early wave PFI at Worcester. Before that he held the position of Director of Finance at Coventry Health Authority for several years, and Project Director for GP Fund Holding for the West Midlands RHA. Paul is a member of the National HfMA Financial Management and Research Committee and Chairman of the West Midlands Research Sub-Committee. He is the co-author of the HfMA Booklet “A Guide to Accounting Standards”, author of a chapter in the “Introductory Guide to NHS Finance” and co-author of the PbR publication “Home Thoughts from Abroad”. He was the winner of the 2006 “Outstanding Contribution to HfMA” Award.

Mike Tomlinson Delivering e-marketing solutions for NHS organisations Mike Tomlinson began his career as a television producer and science writer with broadcasters such as the BBC, Channel Four, and WGBH (Boston), specialising in documentaries on science, health and medical subjects for series such as Horizon, Equinox and Nova. For the past ten years, Mike has focussed particularly on producing content for new media platforms such as the Internet with his production company Orlando Media. He has also worked as a stills photographer and journalist and writes for newspapers, magazines and specialist publications. He works as consultant Creative Director with NHS Elect and its members, developing communications and marketing content across the full range of media from websites to printed publications.

Dr Ken Walton Championing better integration between primary and secondary care Dr Ken Walton FRCP(UK) is a General Practitioner and is PEC chair of Harrow PCT where he is also the Caldicott Guardian. He works as a Hospital Practitioner in Respiratory Medicine at Northwick Park Hospital and has clinical interests in Diabetes and Dermatology. He was previously Chair of the National Torex User Group and retains an interest in NHS IT.

NHS ELECT