|
Equipping your organisation with core skills and knowledge (training courses, network events etc) |
Deepening your understanding of the current healthcare challenges (specialist seminars, advice etc) |
Projects tailored to your organisation’s needs |
Resources to use to secure your organisation’s success |
|
| 18 weeks and service improvement | International best practice study tour Management development workshops: • Essential skills in service redesign • Understanding variation and SPC • Working and managing in teams • Your management style and how to apply it more effectively using MBTI Network-wide mentoring programme |
Board-level development on the future role of the acute hospital Local 18 week events looking at improving service delivery, measurement and service change Expert seminars (past topics include orthopaedics, pre-operative assessment services and 18 weeks) |
Creation of new care pathways through the facilitation of local dialogue Review of elective care processes by an American elective care clinician and support in implementing changes recommended Intensive support for your local organisational development programmes including defining new OD programmes to stimulate service change |
Benchmarked analysis of Trust performance, including against the British Association of Day Surgery standards and 18 weeks | |
| Marketing | Revitalise your patient experience strategy and implementation Annual programme of four Chartered Institute of Marketing accredited foundation workshops covering the Code of practice for promoting NHS services |
Brand development for boards and executive teams including customer facing metrics Six master classes each year: • Customer Segmentation: a Practical Approach to Marketing to GPs • Applying direct marketing techniques to the NHS: a Practical approach to delivering a successful direct marketing campaign • Branding and reputation management |
Development of local marketing plans by a chartered marketer Training to use the market analysis software such as Dr Foster Hospital Marketing Manager as a marketing tool |
Website design and delivery Patient and organisational marketing promotional materials Art-directed photo library for internal communication and press use |
|
| Business of healthcare | Safeguarding the future of your organisation through emerging models of healthcare | Management development workshops: • Strategic planning and developing a business case • The essentials of project management • Finance and accounting for managers • HR for line managers |
Emerging opportunities for foundation trusts Specialist legal seminars: delivering healthcare through commercial partnerships – practical and legal implementation issues Delivering Darzi: Practical, legal and clinical next steps Board-level seminar on partnering options for future role of hospital | Developing coding guides for junior doctors FT IBP development support – market assessment, service development, membership strategy and governance Support trusts in responding to tenders Health needs assessments: demonstrating best practice |
Policy maps for delivering healthcare through commercial partnerships – legal issues, competition and cooperation guidance, relevant acute contract clauses, Monitor obligations Template legal contract for delivering services in collaboration with clinician LLPs |
| Getting the most from service contracts | World class commissioning: structured training programme for commissioners Negotiation skills and strategies delivered in partnership with the Chartered Institute of Purchasing and Supply |
Specialist legal seminars: procuring healthcare in the contestable market Overview of the acute service contract: minimising risk and maximising opportunity Understanding your contractual obligations for capacity planning and managing variation Options for healthcare pricing and unbundling the national tariff |
Health economy wide assessments of capacity, demand and infrastructure Mapping commissioner information flows Supporting public consultation programmes for organisational change Location planning for outreach services in partnership with Experian |
Capacity and demand model developed with Birmingham Central Business Support Agency Policy map for procuring healthcare in a contestable market which includes guidance on procurement, TUPE, pricing and consultation Template contracts for procuring healthcare from non-NHS organisations Financial risk management tool for interface services |
|