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Equipping your organisation with core skills and knowledge (training courses, network events etc) |
Deepening your understanding of the current healthcare challenges (specialist seminars, advice etc) |
Projects tailored to your organisation’s needs |
Resources to use to secure your organisation’s success |
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| Service Improvement | Management development workshops: • Key skills in service improvement • Sustaining 18 weeks • Understanding variation and SPC • Working and managing in teams • Understanding spread and sustainability • Your management style and how to apply it more effectively using MBTI • Productivity in the in-patient pathway • Managing change • Network-wide mentoring programme • Maintenance of the A&E target |
Local 18 week events looking at improving service delivery, sustainability, measurement and service change Expert seminars (past topics include orthopaedics, pre-operative assessment services and 18 weeks) Joint event with the British Association of Day Surgery |
Creation of new care pathways through the facilitation of local dialogue Review of elective care processes by an American elective care clinician and support in implementing changes recommended Intensive support for your local organisational development programmes including defining new OD programmes to stimulate service change |
Benchmarked analysis of Trust performance, including against the British Association of Day Surgery standards and 18 weeks Links with partners in the US Orthopaedic Service |
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| Marketing | Revitalise your patient experience strategy and implementation Annual programme of four Chartered Institute of Marketing accredited foundation workshops covering the Code of practice for promoting NHS services |
Brand development for boards and executive teams including customer facing metrics Six master classes each year with GP Liaison and Patient Experience network meetings: • Social marketing for providers and commissioners • GP as customer, competitor and collaborator • Customer Insights & using Mystery patients • Franchise branding |
Development of local marketing plans by a chartered marketer Training to use the market analysis software such as Dr Foster Hospital Marketing Manager as a marketing tool |
Website design and delivery including GP micro sites Patient and organisational marketing promotional materials Art-directed photo library for internal communication and press use Moving media for introducing your new facility/patient pathway |
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| Business & Commercial Skills | Safeguarding the future of your organisation through emerging models of healthcare | Developing commercial skills workshops: • strategies for competition and partnership • legal, policy and commercial issues around partnership and vertical integration Supporting Trusts in responses to service tenders Supporting PCTs in developing responses to Commissioning |
Emerging partnership opportunities for foundation trusts Board-level seminar on partnering options for future role of hospital Specialist legal seminars: • delivering healthcare through commercial partnerships – practical and legal implementation issues Flat-pack polyclinic |
Supporting organisations to respond to tendered services: how to write & respond to bids FT IBP development support – market assessment, service development, membership strategy and governance Options for developing and sustaining PCT provider services Finding the golden thread: linking PCT strategy to action Service integration between primary & secondary care services |
Policy maps for delivering healthcare through commercial partnerships – legal issues, competition and cooperation guidance, relevant acute contract clauses, Monitor obligations Template legal contract for delivering services in collaboration with clinician LLPs Coding guides for junior doctors Tool to assess partnership approaches to Acute Trusts |
| Getting the most from service contracts | Learning and development programmes covering: • Business Planning • Acute Services Contract • Business Case Development • Commissioning • Negotiation • Procurement |
Specialist legal seminars: procuring healthcare in the contestable market Overview of the acute service contract: minimising risks and maximising opportunities Understanding your contractual obligations for capacity planning and managing variation Options for healthcare pricing and unbundling |
Health economy wide assessments of capacity, demand and infrastructure Supporting public consultation programmes for organisational change Location planning for outreach services in partnership with Experian |
Capacity and demand model developed with Birmingham Central Business Support Agency Policy map for procuring healthcare in a contestable market which includes guidance on procurement, TUPE, pricing and consultation Template contracts for procuring healthcare from non-NHS organisations Financial risk management tool for interface services |
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